60-Day Satisfaction Guarantee
At Cosmos Corporation, maker of Naturél Promise® brand products, we stand behind our products and quality controls. If for any reason you are not satisfied with a Naturél Promise product you purchased from one of our authorized sellers, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized Internet websites and unauthorized storefronts on online marketplaces. The Guarantee is also limited to the original, end-user purchaser.
How to Claim the Guarantee
To submit a Guarantee request, please call one of our experts at 1 (800) 542-7387 or contact us through our website at https://www.naturelpromise.com/contact-us and have information available regarding where and when you purchased your product. If your request is approved, you will then need to mail your product, proof of purchase, and letter of request for refund to:
601 Pearl Dr
Saint Peters, MO 63376-1072
You must submit your Guarantee request within sixty (60) days of the date of purchase.You are responsible for costs incurred in mailing your product, proof of purchase, and letter of request for refund.
Cosmos Corporation reserves the right to verify information, require valid proof of purchase, and deny Guarantee requests at its discretion in cases of suspected fraud or if a customer has abused the 60-Day Satisfaction Guarantee. If you have any questions regarding whether a seller is an authorized seller of our Naturél Promise brand products, please contact us at 1 (800) 542-7387.